Frequently Asked Questions

Where do you ship?

We ship to New Zealand, Australia, the United States, Canada, and many other countries worldwide. Shipping availability is confirmed at checkout.

How long does shipping take?

Most orders to the United States, Australia, and New Zealand arrive within 3–10 business days. Other international destinations may take up to 15 business days. Exact delivery times vary by location and product.
You'll receive a tracking number as soon as your order has been dispatched.

Do you offer free shipping?

Yes — we offer free shipping on all orders, no minimum spend required.

Will I be charged customs or duties?

Most orders are not subject to additional customs fees, but this can vary by country and local regulations. Any charges applied by customs are the responsibility of the customer.

How can I track my order?

Once your order ships, we'll send a confirmation email with tracking information so you can follow your package.

What if my item arrives damaged?

If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the item. We'll arrange a replacement or refund as quickly as possible.

Can I return my order?

Yes. If your item arrives damaged, defective, or incorrect, contact us within 30 days with your order number and photos — in most cases we'll issue a refund or replacement without needing the item sent back. For change-of-mind returns, get in touch within 30 days and we'll review your request — many are resolved with a refund without requiring a return, depending on the situation.

Can I cancel or change my order?

If your order hasn't been processed for dispatch yet, we'll do our best to make changes or cancel it. Contact us as soon as possible after placing your order.

How do I contact Allroamers?

Visit our Contact Us page or email our support team, and we'll get back to you as soon as possible.

Are your products covered by a warranty?

If you experience an issue with a product, get in touch and we'll help find the best solution — including manufacturer warranty support where it applies.

Is it safe to shop with Allroamers?

Yes. Our website uses secure SSL encryption to protect your personal information and payment details.

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options available at checkout.

What is Allroamers?

Allroamers is an outdoor and travel gear store built for people who love to explore. We carefully select practical, reliable gear designed to help you travel smarter, camp comfortably, and be ready for your next adventure.